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Terms of Service

Last updated October 2026

These Terms of Service ("Terms") govern your access to and use of the AgentShield website and product. By using AgentShield, you agree to these Terms.

Use of the service

AgentShield is a runtime security control plane for AI agents. You may use it to inspect, govern, and audit the agents and traffic you are authorized to control. You are responsible for the policies you configure and for using the service lawfully.

Accounts

You must provide accurate information when you create an account and keep your credentials secure. You are responsible for activity under your account.

Acceptable use

Do not use AgentShield to break the law, infringe others' rights, attempt to compromise the service or other customers, or circumvent its security controls. We may suspend access for violations.

Plans and billing

Paid plans are billed per the pricing on our pricing page. Every plan is paid. Fees are stated in USD. Specific commercial terms may be set out in an order form or agreement for higher tiers.

Service availability

We work to keep the service available and performant, with service levels for applicable plans. We may modify or discontinue features with reasonable notice.

Data

Our handling of your data is described in the Privacy Policy. We never train models on your data.

Disclaimers and limitation of liability

AgentShield substantially reduces agent security risk but no security control is perfect, and the service is provided "as is" to the extent permitted by law. To the maximum extent permitted by law, our liability is limited as set out in your agreement with us.

Changes to these Terms

We may update these Terms and will post the updated version here with a new date. Continued use after changes constitutes acceptance.

Renewals and failed payments. Your subscription renews automatically until you cancel it. When a new billing period begins, access for that whole period is granted and the payment for it is due. If the charge does not go through, the payment remains due and we retry it. Cancelling after a new period has begun only switches off later renewals; it does not cancel the payment for the period that has already started. Such a renewal charge is not refundable, and your access continues until the end of that paid period. The fee is for access to the service for the period, not for using it, so not having used the service is not a ground for a refund.

Refunds

Subscription payments are final. We return a charge only for a duplicate charge caused by us, a proven unauthorized charge or a complete outage, as set out in the Refund Policy.

Contact

Questions about these Terms? Email [email protected].